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More than a year after its rebranding from Legato Health Technologies Philippines, Carelon Global Solutions Philippines celebrated its milestones and formally announced Nicolai “Nicki” Agcaoili as its new chief country executive.
Agcaoili, formerly the Chief Strategy and Planning Officer said, “Being the new Chief Country Executive is a huge honor and I’m committed to continuing what we have started at Carelon Global Solutions Philippines by empowering our own associates to be future leaders and experts in delivering full and complete care, while leading the company towards innovation and maximizing growth.”
He took over the reins from industry veteran Nora Terrado, who officially stepped down in April of this year after five years in her post. Under Terrado’s strategic leadership and vision, Carelon Global Solutions Philippines became a major driver of growth in the Philippines’ information technology and business process management industry.
When the company transitioned to Carelon Global Solutions Philippines in January 2023, it promised bigger and better things for its stakeholders and employees as the rebranding was aligned with its objectives of managing and optimizing operational processes for health plans and providers. More than a year since it rebranded, the company has championed the value of care in the IT-BPM industry.
“What sets Carelon Global Solutions Philippines apart is genuine and holistic care. We believe that whatever we do for our customers and stakeholders, we must also do for our employees, and it starts with care. If we care about them, we go the extra mile to help them. Everything we do is rooted in our care for our people and the people we serve,” Agcaoili said.
Carelon Global Solutions Philippines had an initial goal of bringing together 1500 talents to transform the way healthcare works. As of the second quarter of 2024, the company has grown to more than 9,000 full-time employees and has achieved having over 80 capabilities performed out from the country as a global capability center. Their associates are equipped with healthcare, technology, and customer experience expertise to further the organization’s focus on simplifying complex processes for health plans and providers to improve the health of the healthcare system.
Carelon Global Solutions Philippines also expanded to a total of four location sites in the country: GLAS Building in Ortigas, Alliance Global Tower in Taguig, as well as One Fintech and SM Strata in Iloilo City.
The company continues its upskilling and reskilling programs for its associates to ensure they are well-equipped to respond to the ever-evolving needs and demands of the industry. And its customers. They also recently launched Project CARE (Career Advancement and Real-World Exposure), a community outreach program in Iloilo aimed at empowering students from partner universities with essential skills for future employability at Carelon Global Solutions. This project seeks to prepare students for the demands of the modern workforce by offering insights into the Healthcare BPO structures and services, enhancing their professional competencies, and providing practical career preparation opportunities.
The Healthcare Information and Management Services (HIMS) industry, which Carelon Global Solutions is a part of, represents 10 to 12% of the total global addressable market. A report from the IT and Business Process Association of the Philippines (IBPAP) showed that the market’s revenue grew by 10.3% to $32.5 billion in 2022. This growth has also presented a reliable source of job opportunities and helped drive the growth of the overall IT-BPM industry in the country–a significant contributor to the Philippines’ economic development.
Under the leadership of its new chief country executive, Carelon Global Solutions Philippines commits to maximize the growth of the industry by tapping and further nurturing the world-class Filipino workforce.
The company said it has always considered the Filipino talent as a competitive advantage because of their expertise in the healthcare field and unique brand of service, which combines knowledge and care in serving people. Carelon Global Solutions Philippines believes that Filipinos are helping advance healthcare globally, and it aims to continue to invest in the country’s talent pool.
To know more about Carelon Global Solutions Philippines and its services, visit its website at https://www.carelonglobal.ph/ or its Facebook (https://www.facebook.com/lifeatcarelonph/) and LinkedIn (https://ph.linkedin.com/company/carelonglobalsolutionsphilippines) pages.
About Carelon Global Solutions Philippines
Established in 2018, Carelon Global Solutions Philippines specializes in contact center operations (call and chat) and clinical nurse operations for Elevance Health. With a total of four facilities in the country – two in Manila and two in Iloilo – we boast a talent pool of over 9,000 diverse and highly skilled individuals.
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