As AirAsia gradually resumes commercial flights to international destinations, guests are advised to ensure their eligibility for travel before booking a flight and to obtain all necessary travel documents before proceeding to the airport.
International flights, including to/from Kuala Lumpur and Bangkok-Don Mueang, are now open for booking on the AirAsia mobile app and website. The airline urges guests to check the latest travel restrictions and advice of respective governments before travelling, as policies may change frequently. Up-to-date information may be found here.
While foreign nationals are allowed to exit the Philippines, only Filipinos on essential travel will be authorized to travel internationally based on the national government’s 21 July resolution, which states that guests must provide a declaration acknowledging the potential risks involved in travelling such as flight delays.
Additionally, foreign nationals with long-term visas will be allowed entry into the Philippines from 1 August. Returning overseas Filipinos will be given priority on flights back to the Philippines. Guests travelling to the Philippines must take note of some mandatory conditions required by the government, including the pre-booking of testing providers and quarantine facilities.
All arriving international guests will undergo health tests at the airport or designated facility. They will then be required to be quarantined at approved facilities while waiting for their test results. Guests who obtain a negative test result will be required to undergo 14 days of home quarantine.
Guests are encouraged to pre-register and complete the Electronic-Case Investigation Form (E-CIF) to expedite airport procedures upon arrival.
More information on international as well as domestic travel may be found here.
The safety and wellbeing of our guests and Allstars remain AirAsia’s top priority. AirAsia is complying with advice and regulations from the local governments, civil aviation authorities, global and local health agencies, including the World Health Organization.
Guests can expectenhanced safety measures throughout the entire journey, including pre-flight, in-flight, and arrival processes. These include the mandatory wearing of face masks to be permitted to travel, among others. Guests are also advised to check and comply with measures implemented by local airport authorities for a smooth travel experience.
AirAsia is closely monitoring the situation and reserves the right to announce further policies according to the latest developments.
Follow AirAsia on Twitter (@AirAsia) and Facebook (facebook.com/AirAsia) for the latest updates, or contact our customer support team at support.airasia.com.