Teleperformance, the global leader in outsourced omnichannel customer experience management, recently announced the appointment of Jose Luis “Joey” Marquez as its new Chief Operating Officer (COO) for Teleperformance Philippines. Meanwhile, former COO Mike Lytle has now been promoted to Chief Executive Officer of Teleperformance USA, Canada and Philippines.
Joey is an innovative and inspiring leader whose over three decades of professional experience gives him well-rounded expertise in both people and processes. Prior to joining Teleperformance, he managed large-scale operations for organizations in Banking and Financial Services, Insurance, Healthcare, Life Sciences, Retail, Consumer Goods, Travel and Hospitality, Technology and Infrastructure Services, HR, Utilities, Network Operations, Consulting, and Customer Contact. Joey’s expertise in leading growth through delivery excellence, business impact and employee engagement allowed him to cultivate a team that delivered significant growth in revenue and profit, and many new logos for his previous organizations. A full scholar of the Ateneo de Manila University’s Management Engineering program, major in Operations Research, Joey now brings this passion and grit to his new home in Teleperformance.
As the newly appointed COO, Joey will be the Country Head of Teleperformance Philippines who will oversee the effective management of the Teleperformance organization in the Philippines in accordance with the company’s core values and mission to be a Great Place to Work® for all. Moreover, he will lead the company to further strengthen its push for digital business solutions delivery and sustain its position as the business partner of choice.
“I am excited about Joey joining Teleperformance as he brings a great deal of experience and passion to our business. This will play a huge role in helping to continue our transformation and delivering on the growth expectations for the market. I am certain that the Philippines will be in great hands under his leadership,” shared Mike Lytle.
Celebrating 25 years in the Philippines this year, Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. The company employs over 45,000 people in the country and operates over 30,000 workstations in 22 business sites located across Metro Manila, Antipolo, Cavite, Baguio, Bacolod, Cebu, Cagayan de Oro and Davao.
Recently, Teleperformance Philippines also achieved the prestigious Great Place to Work® certification for the fourth consecutive year. Employees of Teleperformance Philippines anonymously rated the company in several areas and measured how employees perceive the organization based on the quality of workplace experience through the Trust Index® survey conducted by the Great Place to Work® Institute.
Teleperformance (TEP – ISIN: FR0000051807 – Reuters: ROCH.PA – Bloomberg: TEP FP), a leading global group in digitally integrated business services, serves as a strategic partner to the world’s largest companies in many industries. It offers a One Office support services model combining three wide, high-value solution families: customer experience management, back-office services and business process knowledge services. These end-to-end digital solutions guarantee successful customer interaction and optimized business processes, anchored in a unique, comprehensive high tech, high touch approach.
The Group’s 331,000 employees, based in 80 countries, support billions of connections every year in over 265 languages and 170 markets, in a shared commitment to excellence as part of the “Simpler, Faster, Safer” process. This mission is supported by the use of reliable, flexible, intelligent technological solutions and compliance with the industry’s highest security and quality standards, based on Corporate Social Responsibility excellence. In 2019, Teleperformance reported consolidated revenue of €5,355 million (US$ 6 billion, based on €1 = $1.12) and net profit of €400 million.
Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. The company employs over 47,500 people in the country and operates over 30,000 workstations in 21 business sites located across Metro Manila, Antipolo, Baguio, Bacolod, Cebu, Cagayan de Oro and Davao.
From 2012 to 2018, Teleperformance received the Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award for its significant performance in revenue management, market share, capabilities, and overall contribution to the contact center industry. In addition, Teleperformance Philippines was awarded in 2017 as Outstanding Employer and Outstanding Community Project of the Year by the Philippine Economic Zone Authority (PEZA), the Top Employer of the Year at the Asia CEO Awards, and the Outstanding Volunteer by the National Economic Development Authority (NEDA).
This 2020, Teleperformance Philippines was again certified as a Great Place to Work® and is the only organization in the country to receive this certification from the Great Place to Work® Institute for three years in a row. This year, Teleperformance celebrates its 24th year of continued excellence and leadership in the country. This milestone highlights the company’s commitment to steadily provide the best employment experience for Filipinos, proactively support the nation’s IT-BPM sector, and uphold its socio-civic engagements to create a difference in the lives of the Philippine community.
For further information, please visit the Teleperformance website at teleperformance.ph.