Forty employees of Clark Development Corporation (CDC) recently completed the Customer Relations Management Training (CSMT), organized by CDC in partnership with the Civil Service Commission (CSC) – Region 3.
Through its Human Resource Division, CDC spearheaded the two-day training which aims to improve the participants’ skills set and competencies in order to provide excellent customer service. The training also equipped the participants with the ability to provide effective solutions to various customers’ concerns.
Subject Matter Expert (SME) and CSC Supervising Personnel Specialist Sonny Cuadro served as the resource speaker during the training sessions.
Cuadro discussed the various components of customer service management and how management and employee collaboration can result in efficient and effective public service.
The trainees took part in a variety of activities such as lectures, games, ice breakers, and even role playing to simulate real-life customer service situations.
On the second day of the session, a culminating activity was also held to recognize the participants’ efforts in completing the training. CDC – HRD manager Sarah Lerum led the awarding of certificates of completion and recognition for the participants. She also thanked the CSC – Region 3 for their assistance and support in making the training possible.
Meanwhile, CDC President and CEO Atty. Agnes VST Devanadera expressed her full support on the activity. Putting people first, Devandera intends to initiate more capacity building activities and training for CDC employees.